Privacy Policy

This Privacy Policy explains how Flightease Australia Pty Ltd (ABN 36 684 645 181), trading as CheapFlyShop (“we,” “us,” or “our”), collects, holds, uses and discloses personal information when you use our website www.cheapflyshop.au or our travel services.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information that is reasonably necessary for our functions and activities as an online travel agency. This may include:

2.1 Identity and Contact Information

• Full name, title, email address, telephone number, postal address.

2.2 Travel and Booking Information

• Travel dates, destinations, passenger details, frequent flyer numbers, seat or meal preferences.
• Passport number, nationality, date of birth and passport expiry date (when required for ticketing or Advance Passenger Information).

2.3 Payment Information

• Payment card details and billing address (card data is processed through secure payment providers; we do not store full card numbers).

2.4 Sensitive Information (only where provided by you or required)

• Health or mobility information and dietary requirements (for special assistance or meal requests).
• Passport and government identifier information necessary for travel.

2.5 Technical and Usage Information

• IP address, browser type, device information, pages visited and cookie data.

2.6 Communications

• Records of emails, telephone calls (calls may be recorded for quality and training purposes) and other correspondence.

We generally collect personal information directly from you. In some cases we may collect it from a third party (for example, when someone books on your behalf) or from publicly available sources where permitted.

We use personal information for the following purposes:

• To process, confirm and manage flight and travel bookings.
• To issue tickets and send confirmations, itineraries and travel documents.
• To communicate with you about your booking, changes, cancellations, schedule updates and customer support.
• To process payments, refunds and chargebacks.
• To comply with legal and regulatory obligations (including airline Advance Passenger Information requirements).
• To detect, prevent and investigate fraud and security incidents.
• To improve our website, services and customer experience.
• To send marketing communications where we have obtained your consent or where permitted by law (you may opt out at any time).

We will not use personal information for purposes other than those for which it was collected, unless you consent or the use is otherwise permitted under the Privacy Act.

We may disclose personal information to:

• Airlines, consolidators and travel suppliers – to fulfil your booking and issue tickets.
• Payment processors – to process payments securely.
• Service providers – who assist with IT hosting, customer support, email delivery, analytics and fraud prevention (under contractual obligations to protect the information).
• Related group companies – within our international travel group (including entities in the United Kingdom and United States) for operational and support purposes.
• Professional advisers – lawyers, accountants and insurers where required.
• Government authorities and law enforcement – when required by law or to protect rights and safety.

We do not sell personal information.

Some of the recipients of personal information (including related group companies, airlines, global distribution systems and service providers) are located outside Australia, including in the United Kingdom, the United States and other countries.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to the information (APP 8), or we otherwise rely on an applicable exception under the Privacy Act (for example, where you consent or the disclosure is required or authorised by law).

By providing personal information and using our services, you acknowledge that your information may be transferred to and processed in countries outside Australia that may have different privacy laws from Australia.

We may use your personal information to send you information about travel deals and services that we think may interest you. We will only send electronic marketing messages (email or SMS) where permitted under the Spam Act 2003 (Cth) and the Privacy Act.

You can opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us at support@cheapflyshop.au. We will process opt-out requests promptly.

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. Please let us know if your details change.

We also take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Payment card information is processed through providers that maintain appropriate security standards (including PCI-DSS where applicable). No method of transmission or storage is completely secure.

You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make a request, please email support@cheapflyshop.au with the subject line “Privacy Access/Correction Request” and sufficient information for us to identify you. We will respond within a reasonable period (generally within 30 days). We may refuse a request in certain circumstances permitted by the Privacy Act; if we do, we will provide written reasons.

If you have a complaint about how we have handled your personal information, please contact us first at support@cheapflyshop.au so we have an opportunity to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Telephone: 1300 363 992
• Online complaint form available on the OAIC website.

Our website uses cookies and similar technologies to operate the site, remember preferences, analyse traffic and improve user experience. You can manage cookie settings through your browser. Disabling certain cookies may affect website functionality.

Our services are directed to adults. We do not knowingly collect personal information from children without appropriate parental or guardian involvement in the booking process. Passport and age data for child passengers is collected only as necessary to complete a booking made by an adult.

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required for legal, accounting, tax or dispute-resolution purposes. Booking and transaction records are typically retained for several years after travel.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Policy periodically.

For questions about this Privacy Policy or to exercise your rights, please contact us: