How we can assist you
Thank you for getting in touch with Cheapflyshop. Whether you need help with a new booking, have a question about an existing reservation, or need support with a change or cancellation, our team is ready to assist you.
Support Hours
Our team is available to take calls:
Monday – Sunday: 9:30 am – 9:00 pm (AEST / AEDT)
Call volumes can be higher during peak travel seasons and popular booking periods. If you prefer not to wait on the line, we strongly recommend sending us an email.
Email Support
- We aim to respond to all emails within 24 hours.
-
Always include your booking reference (starting with “Cheapflyshop”) in the subject line so we can locate your
reservation quickly.
- The more detail you provide (flight dates, passenger names, nature of the issue), the faster we can help.
Urgent Booking Corrections
If you notice an error on your booking (incorrect name spelling, wrong dates, etc.), please email us on the same day the booking was made, ideally before 8:00 pm AEST/AEDT.
Subject: Urgent Correction – Booking Ref [Your Reference]
Please include the full details of the correction required. Requests received the following day or later may be subject to
airline change fees and applicable service charges, in accordance with the fare rules of your ticket.
Complaints & Escalations
If you are not satisfied with our service, email support@cheapflyshop.au with the subject line “Complaint – [Booking Reference]”. We take all feedback seriously. Every complaint is reviewed thoroughly and you will receive an acknowledgement
followed by a full response as soon as possible. Our aim is always to resolve issues fairly and transparently.
Company Info
| Trading Name |
Cheapflyshop |
| Australian Entity |
Flightease Australia Pty Ltd |
| ABN: |
36 684 645 181 |
| GST |
Registered |
CheapFlyShop.au is operated by Flightease Australia Pty Ltd. We are an independent online travel agency. Tickets are
arranged through our network of suppliers. Your contract of carriage is with the operating airline.